Annual Survey 2020 Report

Every year we run a survey asking about your NHS, health and care experiences from the previous year. By telling us about the care you received and what’s important to you, you help us set our work for the coming year so that we can be more effective on your behalf. This year we had 814 respondents to our annual survey. We conducted 31 events and heard from people face to face, online, and by post.

How satisfied were people with health and social care services?

Health care

Most people (75%) were satisfied with the health services they had used in the last year and most felt that the quality of health services had stayed the same (54%).

Social care

Most respondents had not used social care services in the last 12 months (75%). 15% of respondents were satisfied with social care services, and 12% of respondents thought social care services had stayed the same.

Access to services vs quality of care

73% of respondents were satisfied with the quality of care they had received, with 9% saying they were dissatisfied. Just over a quarter of respondents found it difficult to access services (26%), with 49% reporting they had found it easy to access services.

Read the report below.

Healthwatch Northumberland Annual Survey 2020 Report

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