Berwick Hospital

Next phase for new Berwick Hospital

The next phase of work to build the new state-of-the-art £30 million hospital in Berwick is to begin.

Work to demolish parts of the old infirmary, which is part of Northumbria Healthcare NHS Foundation Trust, will start week commencing Monday June 21 and take around four months to complete.

Buildings that formed parts of the old infirmary, including theatres, the day ward, the reception, outbuildings and the energy centre will be demolished in a methodical and carefully managed sequence to take into consideration the archaeological work that continues on site.

Sir James Mackey, Northumbria Healthcare NHS Foundation Trust’s CEO, said “It is fantastic that we are ready to begin the next phase of work to build our new hospital. This brings us one step closer to ensuring that those that live in Berwick and the surrounding areas will have access to higher quality healthcare in an environment that enables innovative and progressive care and also improves patient experience and wellbeing.

“I am extremely proud that we are finally building our new hospital in Berwick and of the significant positive impact it will have. This is not only in relation to being able to have a more integrated approach to care, but also in terms of staff recruitment and retention, improving staff experience, supporting the economy and further opportunities for collaboration and partnership working. I would like to thank everyone involved in the project for helping us to reach this very important milestone.”

Berwick Infirmary dates back nearly 150 years and the fabric of the buildings to be demolished may contain aspergillus, a mould that can affect those with underlying health conditions and a weakened immune system. This mould can cause an infection which affects the respiratory system.

Patient safety always has to be the top priority for the trust and to ensure patient safety and wellbeing it will be necessary to temporarily stop admitting patients to stay overnight at the infirmary while this demolition work is carried out.

Patients that would usually be admitted to Berwick Infirmary will be cared for at Alnwick Infirmary or in space the trust is hoping to secure at a local care home in Berwick (subject to CQC registration). Patients at the care home will be looked after by the Berwick Infirmary team. Where a patient is cared for will depend on their clinical need and the trust will provide transport if needed.

Oncology and some ambulatory care services will also need to temporarily relocate to Alnwick Infirmary for around four months. Patient transport will be provided if required.

All minor injury unit (MIU), maternity and other outpatient department services will remain at Berwick Infirmary and the MIU will remain open overnight.

Marion Dickson, executive director of nursing, midwifery and allied health professionals for Northumbria Healthcare NHS Foundation Trust, and project lead, said “I am thrilled that we are even closer to building our new hospital which is going to benefit our patients, staff and the local community in so many ways. We appreciate that having to temporarily relocate some of the services is not ideal, but we have worked very hard to look at options that keep these services either in or as close to Berwick as possible.

“Over the coming days and weeks, we will work closely with staff affected and we will be as flexible as we can be and also support staff as much as we can during this temporary period. The plan is that the majority of staff will continue to do their roles in Berwick. Only a small number, who already work at both Alnwick and Berwick Infirmaries, will need to spend more time working at Alnwick.

“I have been involved with this project for many years, and as a local Berwick resident I know how important having this new hospital is to people. It is hoped that the archaeological work will be completed by the end of the year and that construction work will begin in spring next year. We will of course continue to keep all of our stakeholders updated on a regular basis.”

Once this phase of demolition work is complete, services that have been temporarily relocated will move back to the Infirmary – this will include reopening the inpatient ward.

To enable the ward to be reopened and for patients to continue receiving overnight hospital care in Berwick, measures will be put in place to protect patients from noise, vibration and dust as much as possible.

These will include moving patient beds to the opposite side of the ward from where construction work will take place and installing soundproofing and ventilation.

Marion Dickson continued “Our team has worked incredibly hard to ensure that we keep as many of the services as we can in Berwick, which is a positive step. To ensure we have the space we need, we will have to temporarily reduce the number of beds on the ward to 16 until our new hospital is built and hope to be able to continue to use the relocated beds at the local care home during this time – keeping this vital hospital service in Berwick.”

Recovery College

Latest wellbeing sessions from Northumberland Recovery College

Northumberland Recovery College is offering a range of free courses and workshops to support people with their mental health and wellbeing.

What is a recovery college?

A recovery college is not a building or a place, it’s an opportunity to become your own expert in what works to manage your wellbeing. The college provides learning experiences, mutual support, and activities at a pace that is right for you.

Details of upcoming sessions are below and will take place via Zoom. To book a place please email: nrc@mentalhealthconcern.org.uk or text 07515 326 750.

All On Board Families: Starts Thursday 10 June, 1pm-3pm. A series of 10 live interactive workshops to support parents of neurodivergent children to better understand their child’s brain, emotions and behaviours.

Collage Workshop – Bellwether Project: Friday 11 June, 10am-11.30am. Join artists Trish and Nick from INSTAR for a fun and creative workshop exploring collage.

Useful Apps for Visually Impaired People: Tuesday 15 June, 11.30am-12.30pm or Tuesday 22 June, 2pm-3pm. Discover apps that can help if you or someone you know has a visual impairment.

Listening Workshop: Wednesday 16 June, 10am-12pm. Providing support to families by developing listening skills.

Assertiveness Workshop: Wednesday 23 June, 10am-12pm. A workshop to help you understand assertive behaviour and develop a sense of self-awareness and self-esteem.

Ways to Wellness Taster Session: Tuesday 29 June, 2pm-3pm. Centered around the five ways to wellbeing, this session will encourage you to lead a healthier lifestyle.

Anger Awareness Workshop: Wednesday 30 June, 10am-12pm. This session will help you to understand anger and provide you with strategies to use when dealing with anger.

View all June sessions

Find out more about Northumberland Recovery College.

Mental Health Support and Services

GP

GP data sharing

NHS Digital has recently announced plans to allow an NHS system to extract patient data from doctors’ surgeries in England. The new data-sharing system was due to start in July but has now been pushed back to 1 September.

If you DO NOT want your GP records to be shared, there are two ways to opt out:

  1. Stop your GP record data being shared anonymously with other NHS services for planning and development. This would prevent your data being used in the anonymous information local NHS service commissioners and decision makers use to plan services. You will need to complete the form called Type 1 Opt out form and return it to your GP practice before 1 September. Find the Type 1 Opt out form here.
  2. Agree to share your information with the NHS planners but NOT with external research organisations. You can do this online here, via the NHS App or by calling 0300 303 56 78.
Healthwatch England has joined forces with leading patient groups to respond to the Government’s plans around GP data sharing.
NHS Digital has recently announced plans to allow an NHS system to extract patient data from doctors’ surgeries in England. The new data-sharing system was due to start in July but has now been pushed back to 1 September.
Responding to the announcement today by Jo Churchill, Minister for Primary Care, on the Government’s plans around GP data, Healthwatch England has released the following statement with other patient groups – National Voices, the Patients Association and the Richmond Group of Charities.
“We welcome today’s move by the Government to extend the deadline for the GP data opt-out and allow NHS Digital and colleagues across the NHS, particularly those in primary care, to have the time and space to engage properly with patients and the wider public on these plans.
“In previous engagement work the public have told us that they are in favour of the NHS using their data for medical research if they understand how this information will be used and can opt out if they so wish. However, ongoing public support for this depends on complete transparency and clear communication from the NHS when things change.
“Over the next few months we need to see a proper nationwide campaign on this, reaching out to people so they can make an informed choice about how their own individual medical records are used to support research. This is a complex issue, and so we will all be working with the NHS to help build awareness and understanding.”
You can help make health and care services better by sharing your experiences and ideas.
end of life care Northumberland

End of life care survey

End of life care

We are working with NHS Northumberland Clinical Commissioning Group to find out what is important to people living in Northumberland when thinking about end of life care. This feedback will help with the development of an end of life strategy, or plan, and the creation of an agreement between Northumberland residents and end-of-life care providers, such as doctors, nurses, carers etc.

This research is being carried out by independent agency  Explain Market Research.

To take part in this research please complete the online survey below by 5pm on Friday 25 June. 

As a thank you for taking part you will be entered into a prize draw to win a £100 Amazon voucher – just remember to leave your name and email address at the end of the survey.

 

Northumberland End-of-Life Online Survey

This survey is now closed.

 

Felton and Widdrignton surgery proposals

Proposed changes at Felton and Widdrington surgeries

Changes are planned at the Felton and Widdrington surgeries and patients have 12 weeks to give their views and ideas on the proposals. If you are a patient of either surgery you should have received a letter and an information sheet explaining the proposals and how you can share your views.

Healthwatch Northumberland is supporting the surgeries by holding two online engagement sessions via Zoom for patients who would like to discuss any concerns or ask a question.

The sessions will take place on Wednesday 9 June at 2.00pm-3.00pm and Thursday 17 June at 6.00pm-7.00pm.

This is an opportunity to give your views on the following:

  1. The proposal to merge both Felton and Widdrington surgeries
  2. The practice’s plan for a new surgery in Felton and the permanent relocation to these premises at a later date
  3. The potential temporary relocation to Widdrington Surgery should the practice need to move out of Felton, before the new build is complete.

Please email helenb@healthwatchnorthumberland.co.uk if you wish to attend and an invitation will be sent.

If you can’t make these sessions there are other ways you can get in touch:

  1. Write to the practice manager and mark it ‘Engagement Feedback’ – the address can be found at the top of your letter.
  2. Contact the practice manager by email at Felton.Surgery@nhs.net or Widdrington.Surgery@nhs.net with the title ‘Engagement Feedback’
  3. Ask the reception team at either practice for a feedback form. This can be filled out anonymously if you wish. You do not need to give any personal information if you choose not to.
  4. Contact Healthwatch Northumberland, the statutory independent champion for patients on 03332 408 468 (local call rate) or email info@healthwatchnorthumberland.co.uk.

The surgery will write a report based on this feedback in the late summer. The report will form part of the formal application to the Primary Care Commissioning Committee which will meet in August to decide if the proposals can go ahead.

Engagement how has now ended.

Volunteers’ Week 2021

Social Care Services Northumberland

Six things to expect from social care

Six things to expect from social care services

People have told us here at Healthwatch that they want to feel listened to and involved in decisions about their social care. Here are six things you should expect from care services, according to new guidelines.

With more than a quarter of a million people living in care homes (current estimates are around 400,000) and a further estimated 608,145 adults relying on social care support to live independently, it’s vital that people are able to get the best out of social care.

The National Institute for Health and Care Excellence (NICE) has developed guidance to help you and social care professionals understand what care people can expect and how to support you to make decisions about your own care.

What should your care look like?

NICE has set out six key things you should expect from social care services:

  1. You should be able to live your life with dignity and independence.
  2. Your care should be planned flexibly around what you want and need.
  3. You should understand what types of care are available, and the minimum care you can expect to have.
  4. You should have control over how your care is provided and paid for.
  5. The staff providing care should develop good relationships with you.
  6. Providers of social care should ask you and your family for your views, and use these to train staff and improve services.

Having a say in your care

It’s important that professionals involve you in any decisions about your care. They should give you clear information about your different options and listen to your worries.They should also:

  • Find out what matters to you and what support you need to live the life you choose.
  • Give you information to make your own decisions, never assuming that you cannot decide for yourself.
  • Involve your family and carers too, if you are happy with this
  • Help you get your views across, for example using communication aids or by providing an advocate.

Find out more about what you should expect from social care.

Did your experience of social care meet all six points?

If you or a family member has used social care, let us know whether the service met these guidelines. Please get in touch and share your ideas for how social care services could improve in your area.

Dentistry

Healthwatch Dentistry Report

Access to NHS dental care continues to be a problem for people across England, with Healthwatch recording a 22% rise in calls and complaints about dentistry between January and March 2021.

Healthwatch England’s review of 1,375 people’s experiences found a lack of consistency across the country when it comes to accessing a dental appointment. Whilst some people were asked to wait an unreasonable time of up to three years for an NHS appointment, those able to afford private care could get an appointment within a week.

High cost of dental care

Whilst some people were charged £400 to get one tooth out, an individual reported being asked to pay over £7,000 for their dentures privately. But private treatment is not an option for everyone, with many people now struggling to pay even for NHS treatment. A poll of 2,019 adults commissioned by Healthwatch England found 61% of respondents felt that NHS dental treatments were expensive. The poll, which looked at people’s experiences of NHS dentistry during the pandemic and how it has impacted their future habits, found the following:

People’s experiences of NHS dental charges

  • Over a quarter (27%) of respondents said they either struggle to pay or avoid dental treatments altogether because they cannot afford the costs.
  • About one in three (30%) have reported they felt pressured into paying private fees to get all the dental treatment they needed. And nearly two in five (39%) reported that they had been charged extra for their NHS treatments.
  • Almost a quarter (23%) feel they will now visit the dentist only when they need treatment, despite clinical guidelines recommending regular dental check-ups to keep people’s mouths healthy.
  • Demographic groups who have been affected the most by the lack of NHS dental appointments and NHS dental fees include people on low incomes and those from ethnic minority groups – the same groups who have been worst hit by the COVID-19 pandemic.
  • Calling for equitable and affordable dental care

Reform of dentistry has been underway since 2009. Earlier this year, it was announced that NHS England would be taking over the process from the Department of Health and Social Care, but reform plans have yet to be announced.

In a recent report on the future of the NHS, the Lancet Commission stressed ‘an absence of affordability is a major barrier to dental care’ and suggested an abolition of patients’ co-payments to access and receive dental care.

We call for greater ambition and urgency from NHS dental reform plans to create more equitable and affordable dental care.

Imelda Redmond CBE, National Director of Healthwatch England, said “The twin crisis of access and affordability hitting NHS dentistry means many people are not able to access timely care – and the poorest are hardest hit. Those human stories show that oral health is a social justice and equity issue.

Reform of dental contracts needs to be a matter of urgency for this government. New arrangements should include making access to NHS dental services equal and affordable for everyone, regardless of where people live, their income and ethnicity. Failing to act now will result in long-term harm for thousands of people, putting even greater pressure on the already overstretched healthcare system.”

Income and regional disparities

Almost twice as many people from lower socio-economic groups (SEG) D and E struggle or can’t afford to pay NHS dental charges (37%) than people from the higher socio-economic group, A, (19%). As a result, people from SEG D and E are also twice as likely to avoid dental care due to affordability issues.

People living in the North East of England are the most likely to avoid NHS dental treatment due to costs (13%), compared with just one in 30 (3%) who live in the South West. Despite this, people in the North East have been charged for NHS dental treatments the most (29%), while people in the South West were charged the least (13%).

People from ethnic minority groups

Just over a quarter of people from ethnic minority communities (26%) reported they would go to the dentist for regular check-ups, compared to two in five (41%) of White people.  The survey also found that people aged over 55 from ethnic minority groups who are on low incomes were six times more likely to report avoiding dental treatments due to costs than their White counterparts.

 

If you would like to tell us your experiences of dental care over the last 12 months please get in touch.

Young woman talking to counsellor

Improving Access to Psychological Therapies

Improving Access to Psychological Therapies is a national programme offering primary care talking therapies to those experiencing common mental health problems such as depression and anxiety. The local service in Northumberland is called Talking Matters Northumberland (TMN) and it offers services to those over the age of 16.

TMN offers approved therapies for a wide range of difficulties including depression, generalised anxiety disorder, obsessive compulsive disorder, post-traumatic stress disorder, social phobia, health anxiety, panic disorder, stress, sleeping problems, bereavement/loss and relationship difficulties.

This survey is for Northumberland residents who have used these services or may need them in the future. The results of the survey will help NHS Northumberland Clinical Commissioning Group to understand what is working well and what needs to improve.

The deadline for responses is 11 June 2021.

Complete the survey here

 

Health and social care feedback Northumberland

Feedback Report January to March 2021

Health and Social Care Feedback Northumberland January to March 2021

Part of our role here at Healthwatch Northumberland is to listen to people’s experiences of using NHS and social care services. This feedback is passed on to those providing and paying for services, so that they know what is working well for people living in Northumberland, and what could be better.

Our signposting and information service can help with all kinds of queries and issues, from finding a new GP or dental practice, helping people access services or raise a concern, to getting support with a particular condition.

This report shares a summary of the feedback collected from January to March 2021. During this period, we have continued to work in different ways due to the continuation of the Covid-19 pandemic. The next report will cover April – June 2021.

Between January and March 2021, we received feedback from 106 individuals from talking to people at online engagement events, telephone calls, emails, our website, social media, and other sources. We signposted 18 of these people to services.

This report looks at who we are hearing from across the county, presenting a summary of general respondent demographic information. Demographic information includes location, gender, age, and whether the respondent is sharing their own health and social care experience or speaking on behalf of a friend or relative.

We also look at the general sentiment of comments, with specific reference to the service type (e.g. primary care, secondary care, mental health, social care), as well as whether the feedback relates specifically to quality of care or access to services.

Healthwatch Northumberland Feedback Report January to March 2021